Frequently Asked Questions (FAQs)

1. What makes Liva Jewels unique?

At Liva Jewels, we combine timeless craftsmanship with modern design.
Every piece is created using ethically sourced diamonds and gemstones, ensuring beauty, authenticity, and sustainability in every creation.

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2. Are your diamonds certified?

Yes. All our diamonds come with authentic certification from internationally recognized gemological laboratories such as GIA, IGI, or HRD, ensuring transparency and trust in quality.

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3. Do you sell natural or lab-grown diamonds?

We offer both natural and lab-grown diamonds, depending on customer preference.
Each diamond is carefully inspected for cut, clarity, color, and carat to guarantee exceptional brilliance.

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4. Do you offer custom jewelry designs?

Absolutely! Our expert designers can bring your vision to life.
You can share your design idea, inspiration, or reference, and we’ll craft a custom-made jewelry piece tailored to your style and budget.

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5. How long does delivery take?

• Local Orders: Delivered within 1–3 business days after dispatch.

• International Orders: Typically arrive within 7–14 business days, depending on the destination and customs clearance.
  All orders include insured and trackable shipping for your peace of mind.

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6. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email or WhatsApp.
You can track your order anytime on our Order Tracking page.

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7. What is your return policy?

We offer a 7-day return or exchange policy on eligible items.
Jewelry must be unused, unworn, and returned in its original packaging with all certificates intact.
Please visit our Return Policy page for full details.

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8. Can I return custom-made jewelry?

Custom-made or engraved jewelry cannot be returned or exchanged unless it arrives damaged or defective.
We take extra care to ensure every custom piece meets your exact specifications.

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9. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and secure online payment gateways.
All transactions are encrypted for your protection.

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10. Do you offer international shipping?

Yes, we ship worldwide 🌍
Our trusted logistics partners like DHL Express and FedEx ensure safe, insured delivery to countries including the USA, UAE, India, Singapore, Belgium, and more.

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11. Is my personal information secure?

Yes. Your data is encrypted and protected in accordance with international privacy standards.
Learn more about how we protect your information in our Privacy Policy.

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12. How can I contact customer support?

We’re always here to help!
📧 support@livajewels.com
📞 (+852) 2361 1150
🕒 Monday–Saturday | 10:00 AM – 6:00 PM (HKT)

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13. Do you offer gift packaging?

Yes! Every Liva Jewels order comes in premium luxury packaging, perfect for gifting.
We can also include a personalized message card upon request.

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14. How do I care for my jewelry?

• Store jewelry separately in a soft pouch or box.

• Avoid exposure to perfumes, lotions, and harsh chemicals.

• Clean gently with a soft cloth.
  For professional cleaning, you can contact our team anytime.