Introduction

At Liva Jewels, we value your trust and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.

By using our website or providing your information, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect personal information to provide you with a smooth and personalized shopping experience.
This may include:

• Personal details: name, email address, contact number, and shipping address

• Payment information: billing details, payment method (processed securely via our payment partners)

• Order information: products purchased, order value, and transaction details

• Technical data: IP address, browser type, device information, and website usage analytics

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2. How We Use Your Information

Your personal information is used for legitimate business purposes such as:

• Processing and fulfilling your orders

• Communicating order updates, confirmations, and shipping notifications

• Providing customer support and assistance

• Improving our products, services, and website experience

• Sending promotional emails or offers (only if you’ve opted in)

• Complying with legal and regulatory requirements

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3. Data Protection and Security

We take the security of your personal data seriously.
Your information is stored in secure systems protected by industry-standard encryption and firewall technology.
Access to personal information is limited to authorized personnel only, and we do not sell, rent, or trade your data to third parties.

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4. Sharing of Information

We only share your information with trusted third parties when necessary to complete your purchase or deliver our services.
This may include:

• Payment processors (for secure transactions)

• Shipping and logistics partners (for order delivery)

• IT and analytics service providers (for website performance)

These partners are required to maintain confidentiality and use your data only for authorized purposes.

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5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site performance.
You can choose to disable cookies in your browser settings, but some website features may not function properly as a result.

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6. Email Communication and Marketing

When you subscribe to our newsletter or create an account, you may receive updates, product launches, and exclusive offers.
You can opt out at any time by clicking the unsubscribe link in any of our emails or contacting us directly.

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7. Your Rights

Depending on your region, you may have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing communications

• Request a copy of your data in a portable format

To exercise these rights, please contact us at support@livajewels.com

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8. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

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9. Third-Party Links

Our website may contain links to external websites or services.
We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their privacy policies before sharing personal data.

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10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes.
Any updates will be posted on this page with a revised “Last Updated” date.

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11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
📧 support@livajewels.com
📞 (+852) 2361 1150
🕒 Monday–Saturday | 10:00 AM – 6:00 PM (HKT)